Refund policy
Last updated 3 September 2026
This page describes when a payment for the Pro plan is refunded. It summarises the "Subscriptions and refunds" section of the terms of use, which prevails in case of doubt.
Who sells the subscription
The Pro plan (€4.99 a month or €39 a year) is sold by Paddle.com Market Ltd, our reseller and merchant of record. Paddle takes the payment, issues the invoice and charges any VAT. The price is shown before you pay.
Cancelling
You can cancel at any time from your account page or from the link in Paddle's emails. Cancelling stops the next renewal; Pro stays active until the end of the period you have paid for. No partial refund is made for the remaining time.
14-day money-back guarantee
If Pro does not suit you, write to support@andorralistings.com within 14 days of your first payment and that payment is refunded in full. The guarantee applies once per customer and only to the first charge of a first subscription. It does not apply to renewals, to a second subscription taken out after a previous refund, or to accounts that used the service in breach of the terms of use.
Renewals
Renewal charges are not refundable. Paddle emails a reminder before each yearly renewal and you can cancel before the renewal date. If you were charged twice for the same period, or charged after cancelling, tell us and the erroneous charge is refunded.
How refunds are paid
Refunds are issued by Paddle to the original payment method, usually within five business days; your bank may take a few more days to show it. Opening a chargeback with your bank instead of contacting us ends the subscription and may close the account.
Contact
For any question about these pages, write to support@andorralistings.com